Yes, you are what we would call our ideal customer, because we know you will be so happy with our products that you will want to share them with different clients. If you are promotional gift professionals, advertising agencies, event organisers or specialised distributors from across Europe, don’t hesitate to register to make the most of our website and view your preferential terms.

It varies depending on the product, but for most items it is 24 units, as with our bottles, or 100 units for cups and napkins. On our website, each product page indicates the minimum order quantity by default.

The products are packed in boxes and, to ensure they arrive in good condition, the boxes cannot be split. So, if you want 500 units, the system will round it up to 504. If you want 200, it will round it up to 216. That is, of course, for boxes of 24 units, but each product has its own number of units per box.

Select the product, customise it if you wish, add it to your cart and complete the order by following the instructions.

It depends on the stage of the order. If the final artwork has already been approved and the order is in production, it may still be possible to cancel it, but additional costs may apply. If the order has already been produced, it cannot be cancelled, as it is a customised product.

Yes, we offer special rates for large-volume or recurring orders. You may want to place an order for the whole year with partial deliveries.

There are two factors that influence a customised order: 1. The number of units printed. In the case of labels, the higher the quantity, the better the price. 2. The deliveries, or number of deliveries. Receiving an order by boxes is not the same as receiving it by pallets.

The larger the quantity ordered, the lower the price per unit.

If you place your order 100% online, you will receive the invoice once the order has been prepared and the delivery note has been issued. If we manage the order for you, we will issue an invoice for 25% upon confirmation in order to start production. Once the order is ready to be shipped, we will issue the invoice for the remaining 75%.

Depending on the product, items are packed in full boxes to prevent damage, or in packs. If there are several boxes, the best way to ship them is on pallets to ensure they arrive in good condition, especially water products, which are very heavy. Pallets are not delivered upstairs; they are left at street level.

Yes, we deliver throughout Europe.

Transport costs are included in the price we provide. However, so you are aware, they are calculated based on the total weight, volume and destination.

Yes, if you prefer to collect your order using your trusted transport provider, we can coordinate it without any problem.

We work with realistic lead times, but in the event of any logistics issues, we inform the customer and look for quick solutions.

We manage shipments outside the EU, but duties and taxes may apply depending on the destination. There is a €90 charge for handling export customs clearance. Import customs clearance is the customer’s responsibility.

When your order is ready, we will send you a notification. Please pay attention to it, as it will include the delivery address and the estimated delivery date. It is important to check all the details to make sure everything is correct.

Yes, of course. We can manage partial deliveries over time or to different locations. For example, you can place an annual order with several deliveries.

Yes, but depending on the trade fair, extra charges may apply. Delivery to Fira de Barcelona has an additional charge of €15. In Madrid, if you need a very strict day and time slot, there may be an extra charge. In France and Germany, the cost is set by the trade fair, but it is usually around €180 per trade fair delivery.

Most orders are ready and delivered within 2 to 3 weeks after the final artwork has been approved. This may vary depending on the product, but let us know when you need it and we will confirm whether we can meet your deadline. We also offer express options. See additional information.

Yes, we can offer express service for many products. We can arrange express label printing, express production or express transport. Please contact us to check availability and costs.

The delivery time starts from the approval of the final artwork. A delay in approval may affect the delivery time or generate additional costs for production or delivery.

It depends on the stage of production. Tell us what you need and we will do our best to make it possible.

If we have not produced the order yet, we will try to apply the urgent change. If it is already in production, additional charges may apply.

We will let you know immediately and offer you a similar alternative, or adjust the delivery time if you prefer to wait.

At The Brand Company, you will find a wide range of customisable products, mainly within the catering sector. This includes personalised water bottles in different formats and materials, cardboard or edible cups, reusable cups and glasses, cocktail or table napkins printed in one or several colours, burger picks, coasters and glass covers, cutlery sets, and more.

Everything available on our website can be customised. Each material and product has its own unique benefits, from durability to sustainability, so you can adapt them to your needs. Find the best occasion of use for each brand.

Paper or plastic label. These are printed in digital full colour, similar to high-quality photocopying, not in Pantone, so be careful with certain colours such as orange. We also offer direct printing on the product and, if it is in one colour, you can usually choose the Pantone. We offer full-colour printing directly on the product, also in CMYK. Another option is a sleeve or full wrap, which is a plastic film applied with heat to cover the bottle completely. We can also offer laser engraving and our new 3D TATTOO technique, DTF for the pros, which allows full-colour branding with a high-quality finish. Each product has its own available techniques.

CMYK printing, or four-colour printing, is a printing system based on the CMYK colour palette: C for Cyan, M for Magenta, Y for Yellow and K for Black. By mixing these colours, it can reproduce a wide range of colours, similar to a photograph. All Pantone or spot colours have a CMYK equivalent. It will not be exact, but it will be a close approximation.

Each product has a maximum print area, which you can view in the template available in the “Template” section of each product page on the website.

We work with vector files (.ai, .eps, .pdf), preferably in CMYK. We also accept high-resolution images. If your file is too large, you can send it via WeTransfer and we will download it for verification.

Yes, if you need help with simple logo adaptation or placement. If you need a complete design, send us your instructions and we will help you with an additional charge of €30.

According to European regulations, certain symbols, such as the recycling triangle or the SUP logo, must be visible.

The SUP logo, or Single-Use Plastic logo, identifies products that contain single-use plastic. More specifically, it applies to TBC601 paper cups and now also to TBC600 paper cups.

Standard TBC601 paper cups do have an inner PE coating, which may be around 6%. We also offer more eco-friendly cups, TBC600, which contain less than 2% PET to allow the cup to be sealed. The SUP logo must now be included on both models.

Yes!!  Send us the label and an Excel file with the different names, and we will be able to create one label for each person. This can be done with all products that use paper labels, laser engraving or 3D Tattoo.

Do you know the temporary tattoos children put on their hands? It is the same idea, but with a slight raised effect. That is why 3D Tattoo works very well with large lettering or designs with a background, but not with small text.

If you would like special boxes, yes, we can do that. But remember that the product itself can already communicate a lot, so use your imagination for the design.

Yes, tell us your idea and we will help you develop a tailor-made customised product.

Yes, we review all designs before printing to ensure the best possible quality in the final result.

Before printing, we send a digital proof for the customer to review and approve. We do not print without confirmation.

Several designs usually mean several separate orders. However, if the customisation is done with a paper label, we can adjust the price.

Yes, we offer customisation for a wide range of products for all types of events, such as conferences, weddings, sporting events, brand promotions and more. We can help you choose the most suitable design and product type for your event, whether you need bottles, cups, napkins, cartons or cans.

We will provide you with a template or marking measurements, which you can also find in the Documents section of each product page on the website. For most products, you simply need to upload your design while respecting the marking measurements. Create your design and upload it together with your order. Depending on the product, number of colours and composition, we will send you the relevant information and proceed with the order.

Alternatively, you can upload your logo and we will place it on the template for you, then send you the mock-up for approval. If you need a complete design, we can help you for an additional charge of €30, which you can add to your shopping cart.

A Pantone is a standardised colour defined by the Pantone Matching System (PMS), one of the most widely used colour identification and communication systems in the world. Each Pantone colour has a unique number that identifies it precisely, allowing designers, printers and manufacturers to reproduce the exact same shade without variations.

In the world of customised products, using a Pantone colour ensures that the colour of a logo, background or design looks the same across all materials, regardless of the printing process, supplier or country where it is produced.

Unlike CMYK printing, where colours are created by combining four basic inks, Pantone colours are direct, solid colours designed to maintain maximum colour accuracy.

This is especially important for brands with defined corporate colours that need to ensure a consistent image across all their promotional products.

CMYK is a colour system used in printing, based on the combination of four colours: Cyan (C), Magenta (M), Yellow (Y) and Black (K, Key).

These four colours are mixed in different proportions to create a wide range of tones and shades, allowing images, logos, coloured backgrounds, illustrations and photographs to be reproduced very accurately.

The CMYK model is used to print most of our customised products, such as paper napkins, paper cups, bottles, cans, cartons, food packaging and more.

Thanks to CMYK full-colour printing, we can offer full-colour customisation, including gradients, shadows, textures or any complex design the customer may need.

📌 Important:

Colours in CMYK may vary slightly from what you see on screen, as monitors use a different colour system (RGB). That is why we always recommend working with files prepared in CMYK and reviewing colour proofs if the project requires it.

As it is a food product, it is important to provide the consumer with as much information as possible. European bottled water regulations state that, if the water is Natural Mineral Water, all components must be indicated, such as minerals, dry residue, and so on. However, if it is filtered or purified water, this information does not need to be included. Also, please note that for Natural Mineral Water models, the name of the spring must be 1.5 times larger than the brand name used for customisation.

The logo size will depend on the product and what is technically possible, except in the case of bottles containing natural mineral water, where the name of the spring must be 1.5 times larger than the brand. For example, if the largest letter in the spring logo measures 2 cm, your logo may measure a maximum of 1.3 cm. We have created templates, which you can download from each product page, to help you create the design.

We understand that trusting a new supplier is an important decision, especially if you found us online. We can tell you that we are a company with 23 years of history and experience, and we definitely have to make it to 25 years, even if only for the party. Although the beginning of the process may be automated, we assure you that Marusi, Maricruz or Mounia are behind it, and you will certainly hear from them. You will receive personalised support throughout the whole process, so please do not hesitate to call us on +34 937 915 188. We also provide digital proofs before production, and our payments are protected by secure platforms. In addition, when placing your order online, you can choose the bank transfer option. This means you will not have to pay immediately; our team will review your order and then request payment to confirm it. You can also ask us for references from previous work for clients across Europe, or product samples if you need them.

Our website uses SSL encryption and we work with certified secure payment platforms. And if not, you already know where to find us: Can Diners, 1-11 in Argentona, Barcelona. Close to the beach, in case you want to make the most of the trip.

When placing an online order, you can confirm payment immediately by PayPal, credit card or bank transfer. You can also wait for us to validate the order and for you to approve the design by choosing the bank transfer option at checkout. In this case, we will send you a payment link for 25% of the order, and the remaining amount will be paid once your order is ready to be shipped.

Placing an online order on our website is very easy. First, make sure you are logged in with your account details. Your name should appear in the top right-hand corner. Then, go to the product you are interested in, choose the customisation options, such as printing technique and type of finish, and enter the quantity you need using the - and + symbols. The price shown includes delivery to mainland Spain. If you need delivery to the islands or another country, enter the postcode and country in the corresponding field and click “Calculate”. You can then click “Add to cart”.

When you have finished selecting all the products, go to the cart by clicking the icon in the top right-hand corner. There, you can check that the products and quantities are correct, then click “Pay now” to continue with the checkout process. Choose or add a new delivery address. Next, you can upload your design and complete the information regarding delivery dates. You will then be able to confirm your order by choosing your payment method. We carefully review all orders and will contact you if necessary to correct any issues. You will also receive updates throughout the order process. If this is your first purchase, you can register during the process. If you prefer us to help you step by step or would like a personalised quote, you can also write to us at info@thebrandcompany.net.

 ​​ info@thebrandcompany.net   

To log in, click the user icon in the top right-hand corner of the website and enter your email address and password.

Once you are logged in, you will be able to view your details, your previous orders, your quotes and track the status of your new orders.

If you have any trouble accessing your account, write to us at info@thebrandcompany.net and we will help you right away.

Yes, of course. Although you can place your order directly online, if you prefer to receive a personalised quote, we will be happy to prepare one for you.

This is especially useful if you have a complex project, very large quantities, several different references or want to combine products.

You just need to write to us at info@thebrandcompany.net letting us know which product you are interested in, the quantity, how you would like to customise it and any other relevant information, such as the event date or delivery address.

You can also attach the logo or a design idea if you already have something in mind. We will reply quickly with a detailed quote and a visual mock-up of the product.  

We want the process to be easy and clear, so tell us what you need and we will adapt to you.

To make sure your design is suitable for printing, we recommend sending the file in vector format, such as PDF, AI or SVG, and in high resolution, at least 300 dpi if it is an image. This helps prevent the final result from looking pixelated or having poorly defined edges. If you have any doubts, you can send us the design by email at info@thebrandcompany.net and our team will review it. If we detect any issue, we will let you know and help you solve it. You can also download the design templates directly from each product page, where we indicate the exact print area, safety margins and recommended file type. You do not need to be a designer: we are here to help make sure your product turns out perfectly. ​

Si tienes dudas, puedes enviárnos el diseño por email a info@thebrandcompany.net y nuestro equipo lo revisará, si detectamos algún problema, te avisaremos y te ayudaremos a solucionarlo.

No necesitas ser diseñador: estamos para ayudarte a que tu producto quede perfecto.

Of course. We always issue an invoice for all orders, whether you buy online or we manage the order directly with you.

If you place your order 100% online, you will receive the invoice once the order has been prepared and the delivery note has been issued. Make sure you enter your billing details correctly during the purchase: company name, VAT/tax number, registered address, etc.

If we manage the order directly with you, we will issue an invoice for 25% upon confirmation as an advance payment to start production. Once the order is ready to be shipped, we will issue the invoice for the remaining 75%.

And if you need to include any special details on the invoice, such as internal references, a contact person or a cost centre, please write to us at info@thebrandcompany.net  info@thebrandcompany.net and we will prepare it as you need.

If you placed your order through the website, you can check its status at any time by logging into your account. Simply click the user icon in the top right-hand corner, go to the “My orders” section and you will see which stage it is at: confirmed, in production, ready for shipment or shipped. You will also receive updates by email.

If our sales team has managed the order directly, we will keep you informed by email at every stage: confirmation, design approval, production start, preparation and shipment of the order.And if you have any questions at any time, you can write to us directly at info@thebrandcompany.net.

  info@thebrandcompany.net or reply to the last email you received: we will get back to you very quickly.

Yes, it is possible to send your order to several addresses, but in that case we will ask you to contact us directly so we can coordinate it.

This type of multiple-address shipment cannot be managed automatically through the website, but it is something we handle frequently, especially for campaigns involving several branches, simultaneous events or promotional actions in different locations.

We only need you to clearly provide the addresses, quantities and desired dates, and we will prepare a proposal with the transport costs associated with each destination.

Write to us at info@thebrandcompany.net info@thebrandcompany.net and we will take care of everything.